Friday, March 12, 2010

Small-town Customer Service

On my way home from Cardston this afternoon, I stopped in at the Extra Foods to pick up some cola for a Mentos demonstration with Trevor. Just in 'n' out, right? Sadly, no...

Why for the love of puppies everywhere did they decide to put the soft drinks on the very back wall?? Seriously, you have to go through all the food, the frozen section, the clothing, the cell phone end-cap, the discount DVDs', the seasonal aisle, the toys, the pet food, pharmacy, paper towels and cleaning products before you get to the pop and snacks. Every other grocery store in the civilized world puts them where people can find them. The holy grail was easier to find than the soft drinks.

I picked up a couple of other things because it's really embarassing putting $3 on my debit card. I walked back to the checkout line and the lady's cart ahead of me was overflowing (things were literally falling out onto the floor). The girl at the checkout obviously enjoyed her job, you could really tell as she looked up with disdain periodically at the rapidly growing line behind me. I don't think working the checkout was her forte (she would lose to a glacier in a footrace). Seriously, if the UPC code is facing you instead of the scanner, it's not going to ring in any time soon. After she had unloaded roughly half the cart, she used the intercomm to call someone else to cash. I should point out that at about 1:30PM, there were more staff in the store than customers. And I would know, having just walked the whole length of the store looking for the soda aisle.

So the express lane opened up, and as I head over some other lady makes a mad dash from the very end of the line with her package of meat and shoots in ahead of me. And why not, it's not like she's been standing in line for five minutes already. The guy at this till wasn't any ray of sunshine either, but he did give me more interaction than any of the other staff had done.

"Do you collect PC points?" he asked, more monotone than the old TV test patterns. Then he pointed to the interac terminal, "Swipe here, stripe towards me." This guy made Keanu Reeves look expressive.

Anyhow, my quick two minute stop turned into just over fifteen minutes, but the wonderful pleasant service made it seem more like an hour...